Refund Policy

Last modified: 05/05/2025

Refund Policy

At

Center for Sustainable Action

and under the leadership of

Sian Young, CEO & Sustainable Success Coach

, we are committed to your satisfaction. If you have purchased digital goods, hard goods, subscription-based services, or courses from

Center for Sustainable Action

and are unhappy with the product received, you may be eligible for a refund or partial refund under the conditions outlined below.

Refunds for Courses

For our

SDG Assessment Learning Journey

, please note the following refund terms:

Non-Refundable Portion: A non-refundable fee of £150 is included in the course price of £799. This fee covers costs associated with access to the SDG Assessment tools provided by our technology partners, which are made available immediately upon purchase.

Eligibility for Refunds:

Refunds for the course will only be considered if:

There is a proven fault with the course or its materials, and the issue has not been appropriately addressed after being brought to our attention.The client has completed the entire course and can provide evidence that they gained no value or benefit from the training, tools, or resources provided.

Refund Request Process for Courses:

Refund requests must be submitted in writing via this Refund Request Form within30 days of completing the course. The request must include: A detailed explanation of the fault or lack of value experienced.Evidence of course completion and engagement with the materials (e.g., completed workbooks, assessments, or participation records).

Exclusions:

Refunds will not be issued for reasons unrelated to the course content, technology, or delivery (e.g., change of personal circumstances or inability to commit time to the course).

Refunds for Hard Goods

To be eligible for a refund on hard goods, the following steps must be taken:

Refund must be requested in writing by contacting [email protected]. The request must be made within 30 days of the original purchase date. Hard goods must be returned to Center for Sustainable Action immediately, according to the instructions provided upon contacting us. The item(s) must be unused and returned in the original packaging, in like-new or re-sellable condition, as determined by Center for Sustainable Action at its sole, reasonable discretion.

Non-Returnable Items

The following items are non-returnable as stated at the time of purchase on

www.sustainableaction.net

:

E-books Online Courses Memberships In-Person Courses

Refunds for Digital/Subscription-Based Goods

To be eligible for a refund on digital or subscription-based goods, the following steps must be taken:

Refund must be requested in writing by [email protected].The request must be made within30 days of the original purchase date.

Commitment to Customer Satisfaction

At Center for Sustainable Action, we are committed to understanding and resolving any dissatisfaction. If you have concerns, questions, or feedback regarding our refund policy, please contact

Sian Young, Sustainable Success Coach, at [email protected]

. We are here to help and ensure your experience with us is valuable and impactful.

Contact Details:

Center for Sustainable Action

61 Bridge Street, Kington

West Sussex, United Kingdom HR5 3DJ

[email protected]

07484183568

www.sustainableaction.center